SpotVeyra Purchase Refund Policy
Last updated: September 28, 2026
Review by the SpotVeyra team
The SpotVeyra team reviews requests about technical errors, undelivered purchases, content not as described, duplicate or unauthorized charges, and other grounds under applicable law. Email the problem and available order details to spotveyra.support@gmail.com; a missing in-game history entry does not prevent you from contacting us. We check the order, delivery and use, may request further information, and send the outcome by email. Submitting a request does not mean a refund is approved. Decisions take account of the circumstances, Google Play rules and mandatory consumer rights in your country. Contacting us does not limit your ability to contact Google Play.
We will send a first reply within 3 business days after you send the email. This is the support response time, not the time for money to reach your account.
Request through Google Play
Google Play processes purchases. Within 48 hours of a purchase, you may request a refund from Google; eligibility depends on the purchase details, region, and Google Play policy. A decision usually arrives within one day but may take up to four days.
Open the Google Play refund form
After 48 hours
After 48 hours, contact SpotVeyra support. We consider a manual refund for a technical error, an undelivered purchase, a duplicate charge, an unauthorized purchase, or when applicable law requires it. Include the product, date, and operation ID from purchase history; never send a purchase token, password, or sign-in code.
Used tokens and hints
Used virtual currency is normally non-refundable solely because a user changed their mind. This does not limit mandatory consumer rights and does not apply when Google Play or applicable law has already approved a refund, or when a purchase was erroneous, undelivered, duplicated, or unauthorized.
What happens after an approved refund
After a confirmed refund or revocation, SpotVeyra removes the unused paid balance. For new token purchases, only levels funded by the refunded order are locked. Used purchased hints from any order create hint debt. For legacy operations without exact spending attribution, spent tokens may create debt and temporarily restrict access funded by purchased tokens. New hint purchases repay hint debt, and token purchases repay token debt; only the remainder becomes available. Refunding a purchase that repaid earlier debt restores that portion of the debt. Earned tokens, gameplay progress and achievements are not removed.
Errors, non-delivery, and duplicate charges
If a purchase was not delivered, does not work as described, was charged twice, or encountered a technical error, contact support even if some virtual currency was used. We will review the server record and apply Google Play policy and mandatory legal requirements. During a chargeback review, Google may receive our preference and a bounded percentage of actual purchase use; SpotVeyra does not send email, IP address, location, or free-form activity history for this purpose.
Unauthorized purchase
If neither you nor anyone you know made the purchase, report the unauthorized charge to Google Play within 120 days of the transaction and secure the Google account at the same time.
Report an unauthorized charge to Google Play
Mandatory rights
This policy does not limit rights that cannot be excluded by law. For digital content in the EEA and UK, Google Play policy accounts for immediate delivery and exceptions for content that is defective, unavailable, or not as described.